WarrantyViews™
WarrantyViews™ software suite is designed to share information with roofers, building owners, architects, property managers and other important partners. It allows these partners to access data you manage for them, or to access enterprise information you determine to be appropriate for sharing. Roofers, building owner or other partners can view the job information, status of warranty, inspection schedules or status of claims they have requested on a real time basis.
Overview
XLNT Software Solutions Inc. provides WarrantyViews™ software designed to capture job information, schedule inspections, generate warranties and process claims. The software was designed considering the various business elements required to build a roofing system. The technology specialists at XLNT Software Solutions Inc. analyzed and designed the WarrantyViews™ suite of applications. This partenership helped in building of a fully integrated internet/intranet warranty and claims management system. The result is a software package that is currently being used by Carlisle Syntec Inc, (NYSE:CSL) a fortune 500 company for capturing online job and design details by there roofers, process job, schedule inspection for there field representative, process and generate warranty documents and capture any roof leaks reported by building owners through claim management.
Job Management
Applications within the Job Management module allows the user to create and maintain detailed job information. New job application records submitted by roofers or authorized contractors, are created with criticial details regarding the job's name, location, owner, architect, as well as property manager and general contractor details. WarrantyViews™ allows its users to enter a job’s start date, it’s projected end date, what type of material and system warranties are to be offered as well as the number of years for each warranty and what the specific type of warranty options are to be for each warranty.
The Design Maintenance application within the Job Management module provides user with information pertaining to the design details of the Job. What is the product type used, deck type, thickness of the product, total sq.ft., height, roof slope, number of levels, system type, membrane type, top covering, details of all membrane fasteners, insulation fasteners used in the system. Some of the other job details stored in the system during the design process are onsite measurements, details regarding the actual structure and status of the original roof, even such information as the intended use of the building as well as all of the specs and requirements for the roof itself. All of the job information along with design information can then be reviewed by a team of skilled design analysts and roofing experts in order to properly oversee the entire inspection and warranty process.
Inspection Management
The applications within the Inspection Management module require the user to assign, schedule, and complete the inspection process for each job entered into the system before any warranty can be generated. All jobs that have been approved by the design analysts are then viewable in the inspection assignment applications. Schedulers can schedule inspection to tech reps depending upon their availability. All scheduled inspections become available on the tech schedule calendar and can be processed for completion or can be put on delay and re-scheduled. The inspection completion process enables the user to capture all of the inspection details such as the job’s status, its rating as well as any products used to complete the inspection. Other charges incurred during the inspection process are captured so that they can be properly invoiced.
Warranty Management
Applications within the Warranty Management module helps you to create and maintain warranty information. Extensions, revisions and transfers of warranties can be easily handled through the set of applications within this module. The system calculates all the warranty charges based on the various design parameters, product type, membrane type etc. used in building the roof. The pricing rules are built based on pre-defined criteria and can be changed dynamically. The system also allows the user to manually add any additional charges incurred during the inspection process. Warranties can be extended and inspections can be scheduled to validate an extension of the warranty. New revisions or transfer of the warranty from one owner to another can be easily done. Warranties can be printed using a scheduler process or on demand within the application.
Claims Management
Applications within the Claims Management module help to open a new claim reported as a result of a leak in the roof or for any other problem to the roof. It allows the user to create a claim based on job number, warranty number or any information provided by the building owner. Once the system validated the warranty information, the applications within the Claims Management module allow for the creation of the claim. Entered claims automatically release a purchase order to the roofer with details of the warranty issue along with a list of what activities need to be completed to fix the problem. Purchase order can be faxed or emailed to roofer for immediate attention. The other applications in this module allow the user to generate invoices, receive invoice payments, close a claim. These applications also allow for the closing of purchase orders, the management of hourly rates as well as any claim queries that might arise.
Roofer Management
This application allows the user to maintain the authorized roofers installing products on your behalf. Contact information along with details of work performed is captured and displayed in this application.
Work Load Management
The work load application is a graphical display of the work requirements by technician for a user selected data range. Conflicts are highlighted on the display. Double clicking an event on the display launches the underlying work ticket for review.
Field Service Rep Management
This application allows the user to maintain detailed information regarding your field service representatives such as their region, status and any critical personal information. Status, region serving, personal information is some of the Information which can be stored. It also has views to show details of all the roofers linked with the field service reps, contacts, messages and inspection itinerary.
Project Management
This application allows the user to view all the information related to the warranted and non-warranted jobs. Such details as a project’s name, status, product type, scope of work, roofer, system used, bid information, bid date, date awarded, contract price, lost bid details etc. are stored here. It has different views which allow the user to view various activities performed on the job as well as the site contacts, and project invoices.
Training - Seminar Management
This application allows you to schedule training and organize seminars for roofers, reps or tech reps. The training details are captured and the details are emailed/faxed to the concerned attendees.
Universal Applications
Universal Applications are set of applications which are used by users to maintain and query on zip codes, events and personal calendar. The Zip Codes application enables the user to view and use zip code based information for scheduling, taxes, address validation and other purposes. The Events application permits the user to schedule meetings, training sessions and customer appointments as well as reserve the manpower to accomplish the events. Invite or demand attendee's participation at events. The Personal Calendar application allows employees to view and interact with all of the events on their personal calendar. This application is to be used when scheduling for vacations and other events to ensure the coordination of both personal and work schedules.
Universal Features
All applications are housed or presented in the XLNT UBB© or "Universal Business Browser" while appearing to be a traditional back office application interface the UBB is a true browser allowing secure remote application access from any internet connection, wireless browser capable device, or network appliance.
Each application includes both a summary table and simple listing of the records in the table as well as a work bench or traditional application interface for data entry. All applications have a document tab and an image tab allowing any number of documents and images to be stored with the record.
A common set of user access conventions is utilized across applications, insuring a short learning curve and consistent user experience.
User management capabilities make the applications ideal for sharing with customers and vendors alike.